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Avid Assurance for Avid|DS

Avid Assurance for Avid|DS covers the integrated system, which includes both the hardware and software. This includes technical support, version upgrade benefits, and defective media replacement. The purchase of every Avid|DS system includes ninety (90) days of Avid|DS Assurance coverage, commencing from the date at which the system is shipped. Every Avid|DS full version upgrade includes thirty (30) days of Avid|DS Assurance coverage.

Avid, SGI, and Intergraph offer optional assurance upgrades that can enhance the basic coverage in a variety of ways, including contract duration extensions beyond the initial terms of coverage. Your reseller may also choose to offer optional support services beyond the offerings available from Avid, SGI and Intergraph. The exact contents of any extended support program will vary depending on your particular needs.

Once the initial Avid|DS Assurance period has ended, coverage may be renewed on an annual basis. For details, call Virtual Media or email us.

Technical Support

Avid|DS Assurance provides unlimited access to hotline, e-mail, and web support assistance for the following issues:

  • Usage applications

  • Licensing

  • System configuration

  • Hardware problems

Support is provided for all usage issues with the current and previous release of Avid|DS. System configuration support is provided for version 2.0 and after.

Optional: Avid Assurance 7 x 24 for Avid|DS

In our continued effort to commit to your success with Avid|DS, we have set up a 7 x 24 telephone support program for resellers and customers. This service will ensure your productivity and minimize your down time. Avid Assurance 7 x 24 for Avid|DS is available in North America only between 9:00pm and 9:00am EST. There is an additional charge for this extended support.

For more information on adding 7 x 24 support to your Avid Assurance contract , call Virtual Media or email us.

Email

You can contact Avid|DS Customer Service any time by sending email to dssupport@avid.com.

Avid|DS Mail List

Join the worldwide network of Avid|DS users exchanging ideas. The mailing list has proven to be quite useful for users, with a constant stream of new subscribers.

To subscribe, send an e-mail to majordomo@softimage.com with the following text in the body of your message: subscribe ds. You can get further information on using the automated list server by emailing majordomo@softimage.com with help as your message.

The discussion group is provided for technical exchanges between customers. Although Avid|DS Customer Service is not provided through these discussions, we do contribute.

Note: The Avid|DS mail list is not confidential, so comments can be viewed by anyone accessing this service. Avid does not assume any liability whatsoever for any comments, their use, or any reproduction thereof made by third parties, nor does it assume any editorial responsibility for the discussions and comments made.

Version Upgrade Benefits

Avid|DS Assurance includes free software maintenance and quick fix releases, and significant reductions on the cost of feature release upgrades. The type of version upgrade is indicated by the number of characters used in the version number. A version release with 2 Identifying release characters (ie: version 3.0) indicate a types feature release; a 3 character version (ie: 3.01) being a software maintenance release. QFEs are usually named according to the fix and are not identified by a version number.

* Applies to North America only.