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Assurance offers software and
application support to help keep your system running,
isolate hardware issues, resolve software fixes, and
help you fully utilize your application. Benefits
typically include:
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Telephone Support from
9:00 AM - 9:00 PM EST in North America
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Optional Avid Assurance
7|24 Telephone Support extends your unlimited access
to 24 hours a day, 7 days a week
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Advanced Exchange and
Preferred Pricing on qualified Avid replacement
parts. After diagnosing hardware failures, a support
representative will send the required Avid
replacement part via next-day delivery before you
return the defective part, minimizing system
downtime. 24-hour turnaround in North America
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Access to Avid's
Web-based Knowledge Center for the latest system
techniques, technical notes and product news
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Automatic software
maintenance releases for operational enhancements,
minor new features, and bug fixes (where applicable)
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Subscription to Avid's
quarterly newsletter
Avid Assurance Plus
Adds an additional year of hardware
warranty protection to your basic Assurance plan for
premium support. Covers all Avid hardware, exclusive of
CPU. Available on most Avid professional products.
Replacement Services
Avid provides flexible in- and
out-of- warranty services to support your critical
hardware replacement and on-site service needs. To meet
your various project schedules, Avid provides three
services for replacing products:
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Parts Under Warranty -
Return-to-Factory is the method provided for
standard warranty coverage. After diagnosis, the
defective part is returned to Avid, prior to the
shipment of the replacement part.
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Advanced Exchange
Service - When projects demand more urgency, you may
request overnight delivery on in-warranty
replacement parts. Avid will ship the replacement
part in advance of the return of the defective part
using a next day delivery method.
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Parts Out of Warranty -
As an Avid Assurance support program customer,
Avid's Swap & Exchange Service coverage entitles
you to a 30% credit upon the return of the defective
replacement part that is no longer under
warranty.
Avid
Assurance for DS
Avid
Assurance for Unity
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