VIRTUAL MEDIA'S COMPREHENSIVE CARE TERMS AND CONDITIONS

Support calls made during normal business hours will be taken in a priority manner and will be billed in half hour increments.  All calls will be rounded up to the nearest half hour.  In addition, we will deduct a maximum of 2 hours per incident.

The 24/7 coverage is available every day and evening except New Years Eve, New Years Day, Memorial Day, July 4^th, Thanksgiving and Christmas.  Should you require coverage on these days please contact us to arrange coverage for an additional charge. Calls made during the 24/7 phone coverage will be taken in a priority manner and we will automatically deduct two hours for the initial call.  If the call does not exceed one hour, we will not deduct any additional hours.  If the call exceeds one hour, then one hour will be deducted for each half hour increment of time.

Onsite time will be deducted in half hour increments by rounding up to the nearest half hour.  On site appointments must begin by 5:00 PM.  If an onsite is begun after 6:00 PM or continues past 6:00 PM then there will be minimum deduction of two hours for the first hour or part thereof.  An emergency onsite performed is a minimum two hour deduction with a one and one half hour deduction for each half hour increment beyond the initial hour.

For locations which require travel time in excess of 20 minutes, we may deduct, at Virtual MediaÕs sole discretion, the travel time required for travel to and from the designated location.

Physical moving of systems is excluded from this agreement.  Virtual Media will perform a break down and reinstall of a system as part of this agreement but will not supply the labor to physically move any equipment.

Training will be deducted at a minimum of four hours and then will be deducted in one hour increments.  Training must take place during normal business hours and must be scheduled in advance.