VIRTUAL MEDIA'S COMPREHENSIVE CARE HIGHLIGHTS

 Prepaid "bank" of hours which can be used for phone support, on-site service or training.

Hours do not expire and will cover all of your systems 

25% discount on out of warranty parts 

Telephone support coverage 24 hour, 7 day per week

 Training on a variety of topics and products

Onsite support

Web Tech **NEW**

Virtual Media prides itself on always striving to provide our clients with the most comprehensive customer service, technical expertise, and creative support plan options.  Our newest support offering has been developed as a response to much feedback from many clients. The following COMPREHENSIVE CARE plan will provide you with the ability to utilize a "bank" of hours for phone support, on-site service as well as training.  The banks will be offered in quantities of 10 and 25 hours, however should you have unusual requirements, we will also customize a plan that fits your needs.  These hours, once purchased, will not expire and are not system dependent.  Therefore, these plans can cover all of your systems rather then purchasing a separate plan for each system.  In addition, these contracts can be purchased in conjunction with Avid Assurance or in the case of legacy systems, can be a good alternative to Avid's plans.

We have priced our standard contracts very competitively and will also create a cost effective customized plan as well.  Our first offering is a 10 hour COMPREHENSIVE CARE plan at a cost of $1,000. The second offering is a 25 hour COMPREHENSIVE CARE plan at a cost of $2,350.  The details of the program are below:

The first benefit of the plan is access to Virtual Media's telephone support professionals.  We will provide telephone support on a 24 hour, 7 day per week basis, excluding certain holidays. Our normal business hours are Monday through Friday from 8:00 AM to 7:00 PM.  Our 24/7 coverage is in effect Monday through Friday from 7:00 PM - 8:00 AM as well as all day Saturday and Sunday.

The second benefit of the plan is on-site services performed by our technical professionals. Virtual Media will provide on a first available basis a technician for onsite requests between the hours of 8:30 AM and 5:30 PM, Monday through Friday.  If an emergency on-site is required during other times, Virtual Media will use its best efforts to dispatch someone to your facility. If someone is unable to be dispatched on an after hours emergency basis, then Virtual Media will respond by 12:00 PM of the next business day. 

The third benefit of the plan is training services provided either at one of our facilities or at your facility.  We are available to train individuals on a variety of topics and products, such as software applications and technical troubleshooting.  We are confident that we can provide you with a wealth of knowledge so please contact us for your specific needs.

As you can see, we have created a plan that provides you with the most comprehensive and flexible technical support options at a reasonable price.  We encourage you to contact us regarding the above or about customizing a plan to meet your specific needs.