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Troubleshooting Tips from Virtual Media Technicians

Mac Adrenaline Quick Fixes

PC Adrenaline Quick Fixes

Final Cut Pro Quick Fixes

Mac Adrenaline Quick Fixes 

The Macintosh-based Avid is a highly sophisticated system.  Luckily most minor problems can be fixed with a few simple steps.  This document will outline a few of those quick fixes. 

  • REMOVE ACCESSORIES: Adrenaline is extremely sensitive to the performance of the host computer.  Detach any external devices which could be slowing down the hostís performance (for example: Zip drives, Jaz drives, external CD or DVD Burners) and retry the action.  Also keep in mind that no Firewire devices can be attached to your Mac while the Adrenaline is running unless you have an additional Firewire card installed in the Computer.

  • NEW USER/NEW PROJECT:  Quit your Avid application, then restart it; open the Avid application and select a new User Profile and a new project, then retry the action that caused the problem.  If the problem does not persist then itís likely that your User Profile, project or bin is corrupt in some way.

  • TRASH ANY MCSTATE FILES:  MCstate files track activity within the Avid application (which bins are open, the position of windows, etc.).  They occasionally become corrupt.  Quit your Avid application; from the Finder click Command-F and search for ëMCstateí; take all the results from the search and put them in the trash; Upon restart of the Avid application, new MCstate files will become created.

  • REPAIR DISK PERMISSIONS:  Quit the Avid application, navigate to the Applications folder, then the Utilities folder and open the Disk Utility.  Select the Macintosh HD in the left field, and the Repair tab on the right.  Click on the ëRepair Disk Permissions on Macintosh HDí button.

  • DELETE MEDIA DATABASES:  Quit your Avid application; from the Finder click Command-F and search for ëmsmFMIDí, making sure to select all drives; take all the results from the search and put them in the trash; do another search for ëmsmMMOBí and delete the results of the search; restart the Avid application and the databases will recreate themselves.

  • CORRUPT MEDIA: Open up each of your media drives and sort the contents alphabetically.  Delete any folders called ëQuarantinedí or files that begin with the ë+í sign.  These types of file are corrupt.  Note that you are deleting media and that this is irretrievable.  If you are lucky, the deleted file is a precompute that will need to be re-rendered, if youíre not you may have to recapture the file.

  • CORRUPT CLIP: Occasionally a clip can become corrupted.  First, duplicate your sequence.  Locate the problematic clip using Play In To Out on different sections of the timeline until youíve isolated the clip thatís causing the problem. Delete the clip from the sequence.

If youíve tried these quick fixes and are still having concerns, you may have a more serious problem.  You may consider contacting a certified Avid technician.  With an applicable support contract, Virtual Mediaís WebTech can be a highly useful tool for remote troubleshooting.  These are the steps for connecting: 

  • Open up Internet Explorer (Safari will not currently work) and browse to the following site: https://virtualmediaonline.webex.com

  • You will see a meeting that the technician has already started.  Click on the ëJoin Nowí button next to your meetingís name.

  • When prompted, enter your name, e-mail address and the meeting password that the technician supplies.

  • The applet will install.  Click ìAllow this sessioní to the security warning.  You can safely ignore the browserís security notifications

PC Adrenaline Quick Fixes:

The HP-based Avid is a highly sophisticated system.  Luckily most minor problems can be fixed with a few simple steps.  This document will outline a few of those quick fixes.

  • REMOVE ACCESSORIES: Adrenaline is extremely sensitive to the performance of the host computer.  Detach any external devices which could be slowing down the hostís performance (for example: Zip drives, Jaz drives, external CD or DVD Burners) and retry the action.  Also keep in mind that no Firewire devices can be attached to your PC while the Adrenaline is running unless you have an additional Firewire card installed in the computer.

  • NEW USER/NEW PROJECT:  Quit your Avid application, then restart it; open the Avid application and select a new User Profile and a new project, then retry the action that caused the problem.  If the problem does not persist then itís likely that your User Profile, project or bin is corrupt in some way.  You can now isolate the problem further by then opening the old project with the new user, and so on.

  • TRASH ANY MCSTATE FILES:  MCstate files track activity within the Avid application (which bins are open, the position of windows, etc.).  They occasionally become corrupt.  Quit your Avid application; from the desktop click Windows-F and search for ëMCstateí; take all the results from the search and put them in the trash; Upon restart of the Avid application, new MCstate files will become created.

  • DELETE MEDIA DATABASES:  Quit your Avid application; from the Desktop click Windows-F and search for ëmsmFMIDí, making sure to select all drives; take all the results from the search and put them in the trash; do another search for ëmsmMMOBí and delete the results of the search; restart the Avid application and the databases will recreate themselves.

  • CORRUPT MEDIA: Open up each of your media drives and sort the contents alphabetically.  Delete any folders called ëQuarantinedí or files that begin with the ë+í sign.  These types of file are corrupt.  Note that you are deleting media and that this is irretrievable.  If you are lucky, the deleted file is a precompute that will need to be re-rendered, if youíre not you may have to recapture the file.

  • CORRUPT CLIP: Occasionally a clip can become corrupted.  First, duplicate your sequence.  Locate the problematic clip using Play In To Out on different sections of the timeline until youíve isolated the clip thatís causing the problem. Delete the clip from the sequence.

If youíve tried these quick fixes and are still having concerns, you may have a more serious problem.  You may consider contacting a certified Avid technician.  With an applicable support contract, Virtual Mediaís WebTech can be a highly useful tool for remote troubleshooting.  These are the steps for connecting:

  • Open up Internet Explorer (other browsers will not currently work) and browse to the following site: http://virtualmediaonline.webex.com

  • You will see a meeting that the technician has already started.  Click on the ëJoin Nowí button next to your meetingís name.

  • When prompted, enter your name, e-mail address and the meeting password that the technician supplies.

  • The applet will install.  You can safely ignore the browserís security notifications

Final Cut Pro Quick Fixes:

Final Cut Pro is a highly sophisticated system.  Luckily most minor problems can be fixed with a few simple steps.  This document will outline a few of those quick fixes.

  • NEW USER:  Quit FCP and open up System Preferences.  Click on the Accounts icon.  Create a new user (in Panther, click on the ë+í icon).  Then log out of the operating system and log back in as the new user.  If the problem is no longer evident, then it is possible that a user preference has become corrupt.
  • TRASHING USER PREFERENCES:  Quit FCP and double-click on your Macintosh HD.  Browse to Users/<your user name>/Library/Preferences/ Final Cut Pro User Data.  Delete the files called ìFinal Cut Pro 4.0 Preferencesî ìFinal Cut Pro POA Cacheî.  You will need to reset any user preferences, including your Easy Setup upon re-entry into FCP.
  • REPAIR DISK PERMISSIONS:  Quit FCP, navigate to the Applications folder, then the Utilities folder and open the Disk Utility.  Select the Macintosh HD in the left field, and the Repair tab on the right.  Click on the ëRepair Disk Permissions on Macintosh HDí button.  Also, holding down the Shift key while restarting will force the Mac to run File System Check.

If youíve tried these quick fixes and are still having concerns, you may have a more serious problem.  You may consider contacting a certified Final Cut technician.  With an applicable support contract, Virtual Mediaís WebTech can be a highly useful tool for remote troubleshooting.  These are the steps for connecting: 

  • Open up Internet Explorer (Safari will not currently work) and browse to the following site: https://virtualmediaonline.webex.com
  • You will see a meeting that the technician has already started.  Click on the ëJoin Nowí button next to your meetingís name.
  • When prompted, enter your name, e-mail address and the meeting password that the technician supplies.
  • The applet will install.  Click ìAllow this sessioní to the security warning.  You can safely ignore the browserís security notifications