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Tech Support
Our support staff is dedicated to providing unparalleled service. We understand that the smallest technical bug can wreck havoc with a workflow, which is why we are committed to providing prompt, efficient and courteous service. We offer a variety of technical support services that can help keep your system running at peak performance for years to come. These services include a range of phone support options, inventory parts replacement, audio and video room wiring, and on-site troubleshooting. Some of these services include:
- System Assembly and Testing
- On-Site Installation and Troubleshooting
- Fiber Channel Networking
- Local Phone Support
- Preventative Maintenance
- Design and Installation of Video and Audio Patch Bays
Our Maintenance agreements can be customized to fit individual needs. We offer a wide variety of support packages

Troubleshooting Tips from Virtual Media Technicians

Latest Approved CPU's with latest versions of Avid Software

Latest Security Note from Avid

Due to the increased frequency of viruses, security patches, and system updates that can affect your Avid system, we have compiled a security guidelines and best practices guide.  Please download this document, available in PDF format, on a regular basis to ensure that you have the latest information regarding anti-virus software, security patches, system updates, and more.