Comprehensive Care Support Plan --10 Hour Package Prepaid Bank of hours are valid for telephone support, on-site service, and training. Hours do not expire and will cover all systems at one location.
Provides 25% discount on out of warranty parts. Includes Web Tech support.

MSRP $ 1,250

Comprehensive Care Support Plan --25 Hour Package Prepaid Bank of hours are valid for telephone support, on-site service, and training. Hours do not expire and will cover all systems at one location.
Provides 25% discount on out of warranty parts. Includes Web Tech support.

MSRP $ 2,495

Single Incident Plan that provides for a single session of Webtech support to enable Two-way desktop control of your system so that Virtual Media technicians can diagnose/troubleshoot your problem. Session can be recorded for client review. Requires Internet connection with Internet Explorer or Safari web browser and of course, your permission. To get started, simply purchase plan and session will begin.
(Note: You may apply Single Sessions to purchase of WebCare Plan)

WebCare Plan that provides for a 10 hours of Webtech session support to enable Two-way desktop control of your system so that Virtual Media technicians can diagnose/troubleshoot your problem. Session can be recorded for client review. Requires Internet connection with Internet Explorer or Safari web browser and of course, your permission. To get started, simply purchase plan and session will begin.

Avid Assurance Renewal for MC1000XL, MC 9000XL,
Film Composer, and Newscutter FX. Assurance provides for unlimited telephone support from 9-9 EST, Advanced Exchange and Preferred Pricing on replacement parts, access to Avid’s Knowledge Base, Software Updates via online access, and subscription to Avid’s quarterly newsletter.

Avid Assurance Renewal for Symphony. Assurance
provides for unlimited telephone support from 9-9 EST, Advanced Exchange and Preferred Pricing on replacement parts, access to Avid’s Knowledge Base, Software Updates via online access, and subscription to Avid’s quarterly newsletter.

Avid Assurance Renewal for DS/DS HD/or Avid Nitris. Assurance provides for unlimited telephone support from 9-9 EST, Advanced Exchange and Preferred Pricing on replacement parts, access to Avid’s Knowledge Base, Software Updates via online access, and subscription to Avid’s quarterly newsletter.

Avid Assurance Renewal for Xpress, or ABVB System. Assurance provides for unlimited telephone support from 9-9 EST, Advanced Exchange and Preferred Pricing on replacement parts, access to Avid’s Knowledge Base, Software Updates via online access, and subscription to Avid’s quarterly newsletter.

Avid Hardware Assurance Renewal. Provides replacement support for Avid provided hardware in system. Requires Avid Assurance. Assurance provides for unlimited telephone support from 9-9 EST, Advanced Exchange and Preferred Pricing on replacement parts, access to Avid’s Knowledge Base, Software Updates via online access, and subscription to Avid’s quarterly newsletter.

Avid 7x24 Renewal Option. Requires Avid Assurance. Assurance provides for unlimited telephone support from 9-9 EST, Advanced Exchange and Preferred Pricing on replacement parts, access to Avid’s Knowledge Base, Software Updates via online access, and subscription to Avid’s quarterly newsletter.